| Bring content upfront: “As competition
continues to grow via the e-economy and as customer/partner
relationship management becomes more sophisticated, the need for
organizations to leverage the wealth of information in documents,
images and reports will increase.” (Meta Group, September 1999)
“How effectively organizations deal with mission-critical
information and expose it as usable content to support employees,
partners and consumers is becoming a recognized differentiator.”
(Meta Group, January 2001) Full
article/Notes |
| Collaboration technologies: First people
collaborate with phone and FAXes. Then, tools evolved to be digital,
digital telephony, video and the web using the PC. They are
integrated into business processes with personalization, e.g. PDA,
digital phones and wireless web. What is coming? Tools are
converging with humans, e.g. artificial intelligence, wearable
computers. Full article/Notes |
| Employee empowerment through enterprise content
management: In e-business, content is the digital information
that we use at work to sell and service, our customers, our partners
and ourselves. Content is the published results of what we do. It is
the documents, messages, collaborations and results. Managing
content should be at the top of management priorities. Content is
the input of all business processes. Full
article/Notes |
| Building a corporate portal: A Corporate
portal, what does it do? Why do I need a portal? Full
article/Notes |
| Developing a knowledge based organization: Knowledge
Management is a business model embracing knowledge as an
organizational asset to drive sustainable business advantage. A
management discipline promotes an integrated approach to create,
identify, evaluate, capture, enhance, share and apply an enterprise’s
intellectual capital. Full
article/Notes |
| Enterprise collaboration: It is about creating
a value network that captures, extents and exploits knowledge within
an organization and industry. Full
article/Notes |
| The Knowledge Management Maturity Model: A
stage framework for leveraging knowledge. Full
article/Notes |
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