Rates and Billing:

I provide competitive hourly rates of $30 per hour and money saving retainer plans for your on-going support needs. Though I do work on an as needed basis I do prefer to establish a long-term partnership with my clients. All agreements are determined upon your needs. Please contact me at info@reliable-businesssolutions.com so that we may determine your needs and develop an agreement you are comfortable with.

One-Time Project:

I charge by the hour, billed in 15 minute increments. All one-time project agreements require a 50% deposit at the time the agreement is ratified. The remaining fees are due upon completion, final approval and delivery of the completed project.

Rush Rates:

Projects which need a turnaround of less than 24 hours are subject to a 20% rate increase.

Contract or Agreement:

A contract or agreement for services is required from all clients. No work will be performed prior to ratification of the contract or agreement.

Retainer Plans and Monthly Specials:

Retainer plans are for on-going, long-term partnerships. I offer discounted rates for clients who retain my services a minimum of 20 hours per month. Retainer fees are due at the time the retainer agreement is ratified by all parties. After the initial payment is made, retainer fees are billed on the 15th of the month and due on or before the 1st of the following month.

* Plan A: Retain services for 20+ hours per month and receive a 10% discount on hourly rate.*
* Plan B: Retain services for 40+ hours per month and receive a 15% discount on hourly rate.*
* Plan C: Retain services for 60+ hours per month and receive a 20% discount on hourly rate.*

* All hours over your retainer agreement for the month will be billed at your discounted rate, not to exceed the period of your retainer.
* All materials for your projects will be billed to you on the 15th of each month and are due on or before the 1st of the following month.
NOTE: If you choose not to continue your retainer agreement with us, any unused hours will not be reimbursed. If you choose to continue your retainer agreement with us, your unused hours will be credited to the next month for a maximum of one month.

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Emergency Courier Service:

Reliable-Business Solutions provides emergency courier service to those in the Northern Virginia area. The fee is $75.00 for pick up and delivery of documents. When the service has been completed you will receive an e-mail with information regarding the transaction (time of order, time of pick up, time of delivery, etc.). You will be billed immediately upon completion of the service. Payment is due and payable upon receipt of the invoice.

Materials and Expenses:

All materials for your project will be provided and charged at 10% above my cost. You are also welcome to provide your own materials for use. Materials will be billed and due prior to delivering of the final project.
Materials and expenses include long distance calls, postage, copies, stationary, etc.

Time Accountability:

I use TraxTime. TraxTime allows me to keep track of all my billable hours. A time sheet is provided with each hourly billing statement. Retainer plans will receive a monthly time sheet at the end of each month. For those clients who choose not to continue their retainer plans, you will receive a time sheet at the end of your retainer agreement or at the time of termination.

Billing:

Retainer Agreements: Invoices are sent on the 1st and the 15th of each month, depending upon your individual contract, due and payable within 15 days, unless prior arrangements are made.

One-Time Projects:

Require a 50% deposit and the remaining balance is due and payable at the time the final project is completed, final approval, and delivery.

Payment Terms:

* Any invoice which is not paid after fifteen (15) days from the date of invoice will be charged 10% interest per month until the balance is paid in full.

* If an account is placed for collection, the client agrees to pay all collection costs and attorney fees.

* There is a $50.00 returned check fee per returned check.

* Payment can be made in the form of check or money order made payable to Lisa Mullins d/b/a Reliable Business Solutions.

* Visa, MasterCard, Discover and American Express payments can be made, on a secured server, via PayPal.

PayPal payments are to be made to lmullins1@hotmail.com.